Refund policy

At Chisana Boutique, we want your shopping experience to be satisfactory. Below you will find the conditions applicable to returns, exchanges and refunds of your purchases.

Our commercial policy provides for a return period of 14 days following receipt of your order.

Returns

To request a return as part of our commercial policy, please contact us within 14 days of receiving your item.

To be eligible for voluntary return, the item must, to the extent applicable to its nature:

to be in its original state;
not to have been worn or used;
include its labels, if applicable;
be returned in its original packaging, unopened box;
be accompanied by proof of purchase.
Please obtain a return authorization before shipping an item to us. This approach allows us to send you the appropriate instructions. Items shipped without prior request may be placed on hold until we can contact you.

The return costs applicable to voluntary returns will be your responsibility. The fees and terms applicable to defective items shall be determined in accordance with applicable law.

To submit a return request, you can use your customer account or contact us by email at contact@chisana.ca. We will send you the return instructions and the applicable shipping address. Please wait for our instructions before shipping your item.

Damage, defects and order errors

Please inspect your order as soon as it is received. If your item is faulty, damaged, not as described or you received the wrong item, please contact us as soon as possible at contact@chisana.ca.

Please provide your order number, a description of the issue and, if possible, photographs of the relevant item.

We will review your request and let you know the next steps. Depending on the situation, you may be entitled to a repair, replacement or refund of the item.

Exchanges

If you wish to obtain another item, please contact us to check the available options.

Where appropriate, we may offer to return the original item in accordance with the applicable terms and then place a new order. This procedure does not limit the remedies to which you may be entitled if the original item is defective or non-compliant.

Refunds

After receiving and inspecting the returned item, we will inform you of the decision regarding your request for voluntary return.

When the refund is approved, we will process it on the original payment method where possible. Our goal is to complete processing within 10 business days of the refund approval.

The refund display time may then vary depending on your financial institution or payment card issuer.

The statutory refund periods applicable to a cancellation or other remedy provided by law shall prevail over the administrative deadlines indicated in this policy.

If you have not received your refund after the announced deadline, please contact us at contact@chisana.ca; indicating your order number and relevant information.

For any questions regarding returns, exchanges or refunds, you can contact our customer service:

Commercial name: Chisana Boutique
Email: contact@chisana.ca
Thank you for your trust and understanding.

The Chisana Boutique team